RETURNS
Please take care when trying on your items as we do not accept returns with snags, tears, make up, tan marks or damage in line with our policy. All items must be returned to us undamaged, in their original packaging with all labels and safe tape fully intact.
You have 14 days from receiving your order to register a return, and any items sent back must be received by us within 28 days of when they were first received by you.
Please ensure you have read our Returns Policy before lodging your return.
A STEP-BY-STEP
CANADA
A STEP BY STEP GUIDE
Please return items in their original condition, unworn and with all their tags and hygiene strips intact. We cannot accept returns on pierced earrings, underwear solutions and cosmetics.
More information on our returns policy can be read in the FAQs at the bottom of this page.
STEP 1
Begin by entering your order number on our returns portal then follow with either your postcode, email or phone number.
STEP 2
Select the item from your order that you wish to return
STEP 3
Select the reason why you would like to return the item.
STEP 4
Choose your preferred return method.
STEP 5
Download your QR code or print and attach your returns label. Take the parcel to your chosen drop-off location within 5 days of creating the return and make sure to retain your proof of postage.
*Please note, it can take up to 10 business days once parcels are received for returns to be processed and refunds can take 5-10 business days to show on your account depending on your payment provider.
REST OF WORLD
A STEP BY STEP GUIDE
Please return items in their original condition, unworn and with all their tags and hygiene strips intact. We cannot accept returns on pierced earrings, underwear solutions and cosmetics.
More information on our returns policy can be read in the FAQs at the bottom of this page.
STEP 1
Please include the order number, your full name and address and the product name of the item you are returning inside the parcel.
STEP 2
Take the parcel to your local post office or chosen delivery company with the following return address attached:
C/O CLUB L LONDON (RETURNS),
UNIT 2 ERGO PARK,
POCHIN WAY,
MIDDLEWICH,
CW10 0GY,
UNITED KINGDOM
Please make sure to retain your proof of postage.
STEP 3
Once we’ve received your return, it will take up to 10 business days to be processed and following this, we'll send a refund notification to your preferred email address. Please note that refunds can take 5-10 business days to show on your account depending on your payment provider.
RETURNS FAQ
DO I HAVE TO PAY TO RETURN AN ITEM?
For all returns from Canada, the return fee is deducted from your refund amount. Please note we do not refund any original shipping charges.
If you’d like to return an item from anywhere else in the world you are responsible for arranging the shipment and covering the fees. No fees are deducted from your refund.
CAN I RETURN MULTIPLE ORDERS IN ONE PARCEL?
Unfortunately, separate orders cannot be returned together in one parcel. Please return each order separately.
I RECEIVED A FAULTY ITEM. WILL I BE CHARGED FOR THE RETURN?
In the rare occasion that this happens, please get in touch with our team within 24 hours of receiving your item. Our Customer Care team will be in touch and get this resolved for you.
WHEN WILL I RECEIVE MY REFUND?
Once we have received your parcel, please allow up to 10 working days for us to process your refund to the original payment method minus the return shipping fee. Refunds can take 5-10 working days to show in your account depending on your payment provider. Please contact your payment provider for more information.
CAN I EXCHANGE AN ITEM?
At this moment, we don’t offer exchanges, but we’re always working on new solutions to offer our customers.
WHAT ITEMS ARE NOT RETURNABLE?
We can only accept items returned in their original condition, unworn and with all their tags and/or hygiene strips intact.
The following items cannot be returned:
- Pierced jewellery
- Cosmetics
- Underwear Solutions
RETURNS POLICY
View full returns policy here.
14 DAY RETURNS
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