SHIPPING FROM $14

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This item is final sale and cannot be returned. See T&C’s page for more information.
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PREFERENCES

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RETURNS

Returning items couldn’t be simpler with our step-by-step guides tailored to each destination.  

You have 14 days from receiving your order to register a return, and any items sent back must be received by us within 28 days of when they were first received by you. Returns from international destinations will take longer to be received.
Please take care when trying on your items as we do not accept returns with snags, tears, make up, tan marks or damage in line with our policy. All items must be returned to us undamaged, in their original packaging with all labels and safe tape full in tact.
 

 

 

 

CANADA

 

A STEP BY STEP GUIDE

 

 

Repackage your items, in their original condition unworn and with all tags and hygiene strips intact. Please note we cannot accept returns on pierced earrings and cosmetics.

To see our returns policy, please visit our FAQ’s at the bottom of this page.

 

 Using our returns portal, enter your order number along with your Postcode/Email/Phone number.

Select the items from your order that you wish to return.

Select the reason why you would like to return the item.

Choose your preferred return method.

Download your QR code or print and attach your returns label. Drop off your packaged return items at your chosen drop off location within 5 days of generating the return. Always retain your proof of postage.

 

*Please note it can take up to 10 working days for our team to process returns. Refunds can take up to 5-10 working days to show un your account depending on your payment provider.

Begin by entering your order number on our returns portal then follow with either your postcode, email or phone number.

Select the items from your order that you wish to return.

Select the reason why you would like to return the item.

Choose your preferred return method.

Download your QR code or print and attach your returns label. Drop off your packaged return items at your chosen drop off location within 5 days of generating the return. Always retain your proof of postage.

 

*Please note it can take up to 10 working days for our team to process returns. Refunds can take up to 5-10 working days to show un your account depending on your payment provider.

STEP 3


Drop off the return


Take your parcel to the nearest drop off location within the next 5 days. If you’d like to have your label printed at the drop off location, show your QR code to the shop attendant. Make sure to retain your proof of postage.

STEP 4


Receive your refund

 
Once the parcel is returned our team can take up to 10 working days to process your return. You will receive an email once we process your refund. Refunds can take 5-10 working days to show in your account depending on your payment provider.

 

A STEP BY STEP GUIDE

 

 

Please return items in their original condition, unworn and with all their tags and hygiene strips intact. We cannot accept returns on pierced earrings and cosmetics.

 

More information on our returns policy can be read in the FAQs at the bottom of this page.

 

 

Begin by entering your order number on our returns portal then follow with either your postcode, email or phone number.

Select the items from your order that you wish to return.

Select the reason why you would like to return the item.

Choose your preferred return method.

Download your QR code or print and attach your returns label. Take the parcel to your chosen drop-off location within 5 days of creating the return and make sure to retain your proof of postage.

*Please note, it can take up to 10 business days once parcels are received for returns to be processed and refunds can take 5-10 business days to show on your account depending on your payment provider.

 

 

RETURN FAQs

RETURNS POLICY

You have 14 days from receiving your order to send any items back to us. Items must be returned new, unused and with all their tags and/ or hygiene strips intact. 

We reserve the right not to accept a return if the item shows signs of wear, damage or alteration from its original condition.  

Please note that pierced jewellery and cosmetics cannot be returned, and you must contact our Customer Care team before returning any underwear solutions. 

Products that are considered final sale are unable to be refunded or exchanged for change of mind or incorrect size.

DO I HAVE TO PAY TO RETURN AN ITEM?

If you’d like to return an item from the USA a returns fee will be deducted from your refund amount. If you’d like to return an item from Canada you will be charged for the returns shipping label. The fee is processed through our returns portal and is payable when you’re starting the returns process.

If you’d like to return an item from anywhere else in the world you are responsible for arranging the shipment and covering the fees. No fees are deducted from your refund.

CAN I RETURN MULTIPLE ORDERS IN ONE PARCEL?

Unfortunately, separate orders cannot be returned together in one parcel. Please return each order separately.

I RECEIVED A FAULTY ITEM. WILL I BE CHARGED FOR THE RETURN?

In the rare occasion that this happens, please get in touch with our team within 24 hours of receiving your item. Our Customer Care team will be in touch and get this resolved for you.

WHEN WILL I RECEIVE MY REFUND?

Items returned from the US will be processed the moment they’re handed in at a Happy Returns Bar. Please note that it may take up to 5 business days for the refund to clear with your bank.

Items returned outside of the US may take up to 10 business days to be processed. We will send the refund to your original payment method and deduct a return shipping fee. Refunds can take 5-10 business days to appear in your account depending on your payment provider and we’d advise you to contact them for more information. We will send you an email once your return has been processed and we’ll also notify you if any items have been rejected. We reject items deemed to be unsaleable/ ineligible for a refund so make sure that any items you wish to return arrive back to us in their original condition. Please note that we cannot be held responsible for lost parcels. We recommend that you keep hold of your returns tracking number until your refund has been fully processed.

 

CAN I EXCHANGE AN ITEM?

 

At this moment, we don’t offer exchanges, but we’re always working on new solutions to offer our customers.

WHAT ITEMS ARE NOT RETURNABLE?

We can only accept items returned in their original condition, unworn and with all their tags and/or hygiene strips intact.  

 

The following items cannot be returned: 

  • - Pierced jewellery 

- Cosmetics

  • - Underwear solutions
  • - Final sale items

     

 

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