RETURNS
Please take care when trying on your items as we do not accept returns with snags, tears, make up, tan marks or damage in line with our policy. All items must be returned to us undamaged, in their original packaging with all labels and safe tape fully intact.
You have 14 days from receiving your order to register a return, and any items sent back must be received by us within 28 days of when they were first received by you.
The below returns portal is for orders shipped to Canada. For all other orders, please see below. Please ensure you have read our Returns Policy before registering your return.
5 Simple Steps
Step 1
Begin by entering your order number and email address on our returns portal.
Step 2
Select the item from your order that you wish to return and choose a return reason.
Step 3
Choose your preferred return method.
Step 4
Confirm you are happy with the details provided.
Step 5
Check your email for your QR code, take this and your parcel to your local Post Office.
Returns FAQ
DO I HAVE TO PAY TO RETURN AN ITEM?
For all returns from Canada, the return fee is deducted from your refund amount. Please note we do not refund any original shipping charges.
If you’d like to return an item from anywhere else in the world you are responsible for arranging the shipment and covering the fees. No fees are deducted from your refund.
CAN I RETURN MULTIPLE ORDERS IN ONE PARCEL?
Unfortunately, separate orders cannot be returned together in one parcel. Please return each order separately.
I RECEIVED A FAULTY ITEM. WILL I BE CHARGED FOR THE RETURN?
In the rare occasion that this happens please get in touch with our team within 24 hours of receiving your order. Our Customer Care team will investigate and get this resolved for you.
WHEN WILL I RECEIVE MY REFUND/CREDIT?
Once we have received your parcel, please allow up to 10 working days for us to process your refund to the original payment method minus the return shipping fee. Refunds can take 5-10 working days to show in your account depending on your payment provider. Please contact your payment provider for more information.
CAN I EXCHANGE AN ITEM?
At this moment, we don’t offer exchanges, but we’re always working on new solutions to offer our customers.
HOW DO I FIND MY STORE CREDIT?
Your store credit is easy to find! Just log into your account using the email address and password you used when placing your order.
RETURNS POLICY
View our full Returns Policy here.
14 DAY RETURNS
If it's not to your taste, we totally understand.